Privacy Policy

Last updated: October 18, 2026

This policy explains what information What's Wrong collects when you use the Service, and how it's used.

1. What we collect

• Your problem description — the text you submit is sent to TypeSafe AI's Jev classification API to generate your diagnosis, and stored so your report can be retrieved after payment.
• Postal code (optional) — if provided, used only to look up local service providers via Google Places. Only the postal code/FSA is sent to Google, not your full address or name.
• Payment information — handled entirely by Stripe. We never see or store your card details; we only receive confirmation that a payment succeeded.
• Email address (optional) — if you provide one, or if Stripe shares the address you used at checkout, we store it with your diagnosis solely so we can email you your report link after payment (see "Email" below).
• Basic technical data — IP address (used only for rate-limiting abuse of the free diagnosis endpoint), and standard web server logs.
• First-party analytics — we run our own privacy-light analytics on our own server (no Google Analytics or other third-party trackers). Your browser stores a random, anonymous visitor ID in its local storage so we can tell a returning visitor from a new one; it is not tied to your name or identity. We record events such as page views, diagnosis runs, and checkouts, along with the page path and the referring page, to understand which pages are useful and where people drop off. You can clear this ID at any time by clearing your browser's site data.

We do not require an account or a name to use the Service, and an email address is always optional.

Email

If you give us an email address, we use it for one thing: emailing you the link to a report you paid for, together with your diagnosis ID. We do not send marketing email, and we never sell or share your address. Reports can always be reopened from their link without an email address.

2. How we use it

Solely to generate and deliver your diagnosis report, process payment, and prevent abuse. We do not sell your data.

3. Third parties

Your description is processed by TypeSafe AI (Jev). Postal codes are sent to Google Places API when supplied. Payments are processed by Stripe. Each of these third parties has its own privacy policy governing how it handles data it receives.

4. Data retention

Diagnosis records (description, classification results, report, and any email address you provided) are retained so you can return to a paid report later. You can request deletion of your data at any time by emailing us with your diagnosis ID.

5. Your rights

You may request access to, or deletion of, any personal data we hold about you by emailing tukkreviews+whatwrong@gmail.com.

6. Contact

Questions about this policy? Email tukkreviews+whatwrong@gmail.com.