Smart Home & Security
A sensor, camera, or panel shows offline/disconnected
Likely cause, what to safely try first, and whether it gets worse if you wait.
Likely cause
A dead battery, or a lost Wi-Fi/network connection.
What to try first
- Check the device's battery level and Wi-Fi signal strength in the app first.
- Power-cycle your router — this resolves a large share of "offline" issues.
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